About Us
At Housing Families, we are working to achieve housing equity and wellbeing for all. We partner with communities, families, and individuals to ensure housing stability by offering tailored services including temporary and permanent housing, food assistance, counseling and therapy, legal services, and youth programs.
With Housing Families’ continued growth, we now offer services in Malden, Everett, Revere, Chelsea, and Medford, where, since our inception in 1986, we’ve strengthened housing security for over 2,400 families and individuals.
We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:
- Respect – We treat people with dignity.
- Caring – We show compassion and act thoughtfully.
- Integrity – We adhere to high standards.
- Growth – We foster innovation and continuous development.
- Team Work – We collaborate and celebrate.
Role Purpose & Responsibilities
Purpose
The GREAT Youth and Families Program (GYFP) is a therapeutic after school program for homeless and formerly homeless children that offers individual counseling, therapy groups, academic tutoring, and enrichment. The Program Manager will oversee the tutoring piece of the program through volunteer recruitment, curricula planning and development, and developing relationships with schools, parents, and children. They will report to the GYFP Operations Manager and work together to cultivate a trauma sensitive learning environment for all the children.
Responsibilities
- Oversee the planning and execution of the weekday after-school program, which includes homework assistance, recreation, and enrichment with an emphasis on building social and emotional competency
- Work with the Therapeutic After School Program and clinical team to assess student baselines and evaluate student progress
- Plan and facilitate the implementation of interventions to support student learning needs, and be able to identify high-quality resources for students and families
- Cultivate and maintain positive relationships with parents, school district leaders, educators, and other key constituents in the community
- Support in the management of the Therapeutic After School Program’s Budget, attend all budget meetings, and work collaboratively with the Clinical Director to establish new Fiscal Year budgets
- Oversee the planning and execution of vacation programming
- Create the Therapeutic After School Program and summer camp program
applications - Conduct performance evaluations for supervised staff
- Provide training, workshops and consultations to teachers, parents and HFI staff
- Oversee enrichment groups and community partnerships
- Assist with development, implementation, and review of policies and procedures
- Develop and oversee the review of the Therapeutic After School Program’s Operations Manual
- Oversee the training of all volunteers and interns for the Therapeutic Afterschool Programs and vacations
- Oversee the communication with the Homeless Campership fund and the
delegation of vouchers - Supervise the program coordinators, transportation associate, and future additional support staff
- Collaborate with other Housing Families programs and staff to ensure access to GYFP services
- Collaborate with program staff to develop service plans, with outcomes varying dependent on client needs and goals
- Support in the development and evaluation of trauma informed, culturally competent, and low barrier accessible services for youth and families
- Oversee, attend, and manage the volunteers for child care
- Organize, develop program plans, schedule, and communicate with community providers for Saturday School Programming
- Collaborate with the clinical team and program coordinator to pair GYFP clients with clinicians and volunteers
- Attend and/or delegate the attendance of school meetings to program coordinator (IEP meetings, 504 meetings etc.)
- Provide crisis management for clients during work hours, as needed
- Work with clients to safety plan by identifying supports they can access after hours, as needed
- Collaborate with the Clinical Director to develop shelter based and community-based services
- Oversee the initiation of communication with/to families during program breaks, program closures, and additional important events
- Maintain appropriate therapeutic boundaries with clients
- Adhere to all Housing Families Protocols and Policies
- Attend weekly supervision with the Clinical Director
- Utilize time management skills to organize individual schedule
- Work collaboratively with staff, volunteers, and interns
- Model DEIB Values to all staff, interns, volunteers, and clients
- Participate in All Staff meetings and other identified agency trainings and meetings
- Help with special projects
Qualifications
- Must have experience working with children
- Applicants who have experience with curricula development, volunteer recruitment, and working with families from diverse backgrounds are encouraged to apply
- Must have experience working directly with clients in the human services field
- Preferred experience managing program funding, facilitating groups, and providing supervision
- Must have excellent organizational skills to manage on-going projects concurrently with the flexibility to manage frequent changes, and excellent communication skills
- Proficient with Microsoft Office Suite and ability to quickly learn new software and tracking systems
- Working knowledge of the impact of trauma, homelessness, and Motivational Interviewing
- Bilingual Spanish, Arabic, or Haitian Creole is strongly preferred
Competencies
We believe that to be successful in this position, it is crucial that the candidate can honestly assess their strengths and determine that they include:
- Experience and passion of working with individuals and families of all ages
- Patience and a positive attitude
- Growth mindset
- Reliable, organized, and punctual
- Ability to establish and maintain relationships with various individuals including collaterals, families, volunteers, and clients
- Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person, virtually and over the phone
- Excellent organization, time management and follow-up skills
- Responsible and professional conduct that serves as a role model to staff,
volunteers, and youth - Ability to set priorities and meet deadlines
- Must demonstrate ability to manage multiple priorities simultaneously
- Proficiency in Microsoft Excel, Outlook, Word, and understanding of virtual educational platforms such as Teams and Zoom
- Investment in non-violent conflict resolution, confronting racism, sexism, and other injustices, and helping children and families heal and grow
Eligibility Requirements
- Ability to form strong interpersonal relationships with people from diverse backgrounds
- Ability to work 40 hours a week and must be willing to adapt schedule for program needs, vacation/break programming, and program services
- Must be willing to attend field trips
- Must have unrestricted work authorization to work in the United States
- Must be 21 years or older
- Must be fluent in English
- Must be able to pass a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background check
- Must be willing to work in Malden, MA and surrounding areas
Physical Requirements
- Be willing to move program supplies and equipment
- Be willing to remain in a stationary position for a prolonged period of time
Desired Characteristics
- Must be able to hear and incorporate feedback quickly
- Ability to empathically de-escalate emotional reactions
- Possess critical thinking, assessment, problem solving and negotiating skills
- Ability to remain calm and responsive during crisis
- A positive attitude is needed along with the ability to be flexible and adaptable to changes
- Detailed, thoughtful, and thorough
- Compelling advocacy skills
- Ability to work with a diverse team and population
- Knowledge of IEP, 504, and school supports/resources preferred
- Bilingual Spanish, Arabic, or Haitian Creole candidates strongly encouraged to apply
- Degree in a human service-related field
Applications/Compensation
- Compensation/Hours: $55,000-$60,000, 40 hours a week with flexible hours to meet program needs. Typically 10a-6p with ability to work some evenings until 7:30p. In the summer and during school vacations, this position may need to work 9a-5p
- Benefits: Eligible for full benefits including Health Insurance, Dental Insurance, 403B Retirement Plan, Paid Time Off, Tuition Reimbursement
- Please send a cover letter and resume to: HR@housingfamilies.org
- Please include “Program Manager” in the subject line