Our Approach

At Housing Families, we believe in a holistic approach to uplift individuals and families facing homelessness. We address the challenges of housing equity and provide additional well-being programs and services to support our clients on their journeys toward stable, permanent housing.

We serve clients in the Greater Boston area, mainly in the Cities of Malden, Medford, Everett, Chelsea, and Revere.


Jogalys and her family turned to Housing Families when one of her two children required treatment for stomach cancer at Boston Children’s Hospital. Travelling from Puerto Rico, Jogalys received consistent support from her case manager and a private, fully furnished apartment through the Housing Families Emergency Shelter Program, Jogalys and her husband could focus on caring for their children during such a difficult time. The security and privacy of the Housing Families apartment made all the difference. Today, her children are happy and healthy, and the family has moved out of shelter and found a permanent place to call home.

When the doctors asked if we had a safe place to go, I could confidently say yes every time.


At Housing Families, we work with clients to ensure a dignified experience when facing eviction or homelessness. Whether a client needs temporary emergency shelter, is transitioning to permanent, stable housing, or requires assistance with preventing eviction, the Housing Families team compassionately creates a personalized support plan to keep people housed.

We understand that many factors can contribute to achieving housing equity, and we provide holistic programming to overcome the barriers required to achieve permanent housing and well-being.

  • Emergency Family Shelter
  • Emergency Individual Shelter
  • Warming Centers
  • Permanent Supportive Housing
  • Housing Search and Stabilization Case Management

Youth & Family

Housing Families understands that families and individuals experiencing homelessness need holistic support in many areas of their lives, and our personalized approach allows for expanded learning and stability. From after school tutoring to summer camp for kids, to child advocacy at school, Housing Families is here for our clients to help them succeed.

  • Tutoring
  • After-School Programs and Enrichment
  • Summer Camps
  • Education Advocacy

Mental Health & Wellness

As part of Housing Families’ holistic approach to addressing housing equity, we recognize the importance of both mental and physical well-being. We offer mental health support via trauma counseling, therapy, and parent support groups, among other services, all crucial for the well-being of those seeking housing stability.

We also offer a Community Resources Hub, which provides a food pantry offering our clients delicious, nutritious food selections, alongside grocery assistance for home essentials like cleaning supplies, diapers, and formula.

  • Therapy
  • Counseling
  • Support Groups
  • Food pantry and grocery assistance

Our programs and services make a difference and we know this because we measure them. We also know our program is a success from the relief a family feels knowing they have a safe place to stay, the gratitude expressed for our support in housing court, and the broad grins on the faces of the children in our after-school program.

Cheryl Williams

Director of Diversity, Equity, Inclusion and Belonging, Housing Families