About Us
At Housing Families, we are working to achieve housing equity and wellbeing for all. We partner with communities, families, and individuals to ensure housing stability by offering tailored services including temporary and permanent housing, food assistance, counseling and therapy, legal services, and youth programs.
With Housing Families’ continued growth, we now offer services in Malden, Everett, Revere, Chelsea, and Medford, where, since our inception in 1986, we’ve strengthened housing security for over 2,400 families and individuals.
We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:
- Respect – We treat people with dignity.
- Caring – We show compassion and act thoughtfully.
- Integrity – We adhere to high standards.
- Growth – We foster innovation and continuous development.
- Team Work – We collaborate and celebrate.
Role Purpose & Responsibilities
Purpose
The House Manager will provide Milieu Management to a 14-unit Single Room Occupancy house in Malden part-time (Monday-Friday 9a-1:30p / 22.5 hours a week). The primary purpose of the role is to provide on-site informal support to tenants and to collaborate with the Housing Families Intensive Case Manager, Metro North Housing Corp, and Property Manager to ensure that the day-to-day and overall needs of the house and household community is functioning healthily.
Responsibilities
- Support positive house culture by being available to residents for informal conversation. Respond to conflict, mediate differing opinions and help support resident skills at managing differences.
- Support residents in following house rules for common areas, eg: leave common areas clean and do not prop open doors.
- Check on bathrooms, laundry area, kitchen and outdoor areas to make sure that basic supplies are available and facilities are clean.
- Identify and report property management and maintenance needs thoroughly and promptly.
- Work closely with emergency personnel and property management regarding any incidents etc. Incident reports to be completed and submitted to Housing Families supervisor, Property Management and Board within 24 hours of occurrence.
- Provide informal support to residents around day-to-day needs, eg: faxing documentation or looking up a provider phone number.
- Collaborate with Housing Families Case Manager around tenant assessments and how the two roles can best support tenants.
- Coordinate with community partners/ collateral contacts when needed.
- Develop and implement programs for tenants in accordance with their needs and that are in line with Metro North Housing Corp and Housing Families policies.
The House Manager will:
- Maintain strong professional boundaries.
- Work independently, self-directed and be team-oriented and flexible.
- Demonstrate knowledge of and sensitivity to issues related to mental health, substance use, domestic violence, poverty, homelessness and Trauma Informed Care.
- Possess and strive to continually enhance cultural awareness and competency.
- Continually grow assessment and engagement skills.
- Participate in Housing Families identified opportunities for training and growth.
- Ask for help when needed and communicate with Housing Families supervisor. Strive to incorporate feedback from supervisor.
Qualifications / Requirements
Qualifications
We believe that to be successful in this position, it is crucial that the candidate can honestly assess their strengths and determine that they include:
- Growth mindset and open to feedback.
- Passion for supporting vulnerable people.
- Ability to establish and maintain relationships with various individuals including collaterals, clients, coworkers.
- Strong communication and interpersonal skills.
- Professional, reliable, and organized.
- Ability to set priorities and follow-up.
- Team player and flexible – willingness to take on assigned tasks as needed.
- Ability to manage crisis.
- Proficiency in Microsoft Excel, Outlook, Word, and understanding of virtual platforms such as Teams and Zoom.
- Investment in trauma informed care, confronting racism, sexism, and other injustices, and helping people heal and grow.
Eligibility Requirements
- Prior experience working with low-income individuals and/or in a direct care capacity preferred.
- Knowledge of domestic violence, trauma and trauma informed care, and substance use dependencies preferred.
- Bachelors degree preferred, or equivalent experience.
- Must be able to pass a CORI/SORI background check.
- Must have unrestricted work authorization to work in the United States.
- Must be 18 years or older.
- Must be able to lift up to 15 pounds at a time.
- Must be able to sit for prolonged periods of time at a desk while working on a computer.
Application/Compensation:
- Compensation is $20/hour
- Benefits: Medical, Dental and Retirement Plan.
- Please send a cover letter and resume to: asagarin@housingfamilies.org