Permanent Supportive Housing


Malden with travel


Amanda Sagarin, LICSW



About Us

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, helps families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of EA Family Shelter and affordable rental housing in Massachusetts.

We are working on becoming a leader in the field of housing equity, to advocate with our clients at the state and federal lawmaking level, and to ensure that our culture and practices are rooted in antiracism and equity.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Teamwork:

  • Respect – We treat people with dignity.
  • Caring – We show compassion and act thoughtfully.
  • Integrity – We adhere to high standards.
  • Growth – We foster innovation and continuous development.
  • Teamwork – We collaborate and celebrate.

Role Purpose & Responsibilities


Provide case management to families and individuals living in subsidized housing that Housing Families owns and operates. The goal of case management is to support maintaining tenancies/ housing. Additionally, the case manager provides support around goals people wish to work on now that they are permanently housed. This is done through building relationships with each member of the family, assessing their needs, and providing each with tailored resources and referrals.

In addition to working with Housing Families tenants, this role provides support to Spanish speaking families in several other programs (about 25% of the caseload) – overall, this case management has a similar purpose and design.


  • Engagement: Build strong relationships with everyone within the family. Build strong relationships with landlords to help mediate issues and maintain strong tenancies. Create a safe environment for each family to build trust, contemplate change, seek support and work towards goals.
  • Assessment: Thoroughly assess the strengths and needs of families. Effectively and efficiently prioritize work to best impact family.
  • Referrals: Submit accurate and timely referrals/applications. Create and maintain effective and respectful communication with collaterals. Applications and referrals submitted are consistent with the needs of each family. Creatively seek specialized resources to meet family needs.
  • Accountability: Follow-up with each family consistently to ensure goals are being worked on. Have direct conversations with families about concerns. Send written letters to families as needed to communicate concerns. Inform supervisor in a timely manner when there is a lack of follow-through.
  • Advocacy: Effectively advocate for the needs of clients in a way that support relationships. Present prepared and thoughtful advocacy.
  • Crisis Management: Ability to effectively manage crises. Ability to determine crisis from non-crisis. Ability to remain calm. Able to effectively prioritize steps needed to contain crisis and create solution. Inform supervisor appropriately and ask for help as needed to create best possible solution. Document appropriately, and effectively and efficiently manage any follow-up needed.
  • Documentation: Maintain accurate and up-to-date files on each family (both eletronic and paper). Efficiently complete accurate and thorough paperwork. Ability to write professional letters and emails accurately and efficiently. Ability to manage electronic folders effectively and in an organized manner.
  • Time Management/Organization: Ability to manage schedule and meet job responsibilities, deadlines, and commitments. Consistent and reliable attendance with appropriate communication. Able to set limits and move efficiently and quickly through tasks.
  • Feedback: Consistently demonstrate the ability to hear and incorporate feedback as well as provide direct feedback effectively. Maintain open and effective communication in line with Housing Families Professional Standards.
  • Teamwork: Work effectively and cooperatively with co-workers and agency-wide. Communicate thoroughly across programs to ensure quality services. Pitch in to help when asked or as needed when appropriate. Seek to understand other perspectives. Have positive attitude while focused on solutions. Inquire rather than judge.
  • Flexibility: The ability to adapt to change and differences. For example, flexible with approach to individual families, situations, job responsibilities, and/or procedure/policy changes. Ability to work well under pressure and stress.
  • Boundaries: Maintain professional relationships with clients (both adults and children) and co-workers. Discuss individual family circumstance for the purpose of supporting the family and creating solutions. Maintain confidentiality in accordance with Housing Families policy.
  • Respect: Treat all clients and co-workers with dignity, fairness, and care, regardless of personal feelings. Ability to not engage in favoritism or gossip. Avoid condescension and negative sarcasm.  Acknowledge crises and problems faced by clients with support and understanding.
  • Model DEIB Values to all staff and clients.
  • Participate in All Staff meetings and other identified trainings and meetings.
    • Growth mindset and open to feedback.
    • Passion for supporting vulnerable people.
    • Ability to establish and maintain relationships with various individuals including collaterals, families, clients, coworkers.
    • Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person, virtually and over the phone.
    • Excellent organization, time management and follow-up skills.
    • Professional, reliable, and organized.
    • Ability to set priorities and meet deadlines.
    • Team player and flexible – willingness to take on assigned tasks as needed.
    • Ability to manage crisis.
    • Proficiency in Microsoft Excel, Outlook, Word, and understanding of virtual educational platforms such as Microsoft Teams and Zoom.
    • Investment in trauma informed care, confronting racism, sexism, and other injustices, and helping people heal and grow. We believe that to be successful in this position, it is crucial that the candidate can honestly assess their strengths and determine that they include:

Qualifications/Eligibility Requirements

  • Experience working with and understanding low-income populations.
  • Detail oriented ability to be flexible and remain positive.
  • Knowledge of relevant human services programs.
  • Open to feedback with a desire and ability to learn and grow. Strong verbal and written communication.
  • Ability to empathically de-escalate emotional reactions.
  • Critical thinking, analytical, problem solving and negotiating skills. Ability to remain calm and responsive during crises.
  • Ability to practice clear role boundaries and refer questions and concerns outside job scope to appropriate staff.

Eligibility Requirements

  • Prior experience working with low-income individuals and/or families strongly preferred
  • Proficiency with Microsoft Word, Excel and Outlook
  • Excellent communication and engagement skills
  • Attention to detail and time management skills
  • Knowledge of domestic violence, trauma and trauma informed care, and substance use dependencies strongly preferred
  • Fluent in English and Spanish required
  • Bachelors degree strongly preferred or equivalent experience
  • Must be able to pass a CORI/SORI background check
  • Must have a valid driver’s license and reliable transportation for daily home visits
  • Must be able to work 40 hours per week.
  • Must have unrestricted work authorization to work in the United States.
  • Must be 18 years or older.

Physical Requirements

  • Must be able to lift up to 15 pounds at a time.
  • Must be able to sit for prolonged periods of time at a desk while working on a computer.

 Applications / Compensation

  • Compensation starts at $45,000
  • Benefits: Eligible for full benefits including Health Insurance, Dental Insurance, 403B Retirement Plan, Paid Time Off, and a Tuition Reimbursement Program.
  • Please send a cover letter and resume to: asagarin@housingfamilies.org. Please include ‘PSH” in the email subject line