Tom Southerton



About Us

At Housing Families, we are working to achieve housing equity and wellbeing for all. We partner with communities, families, and individuals to ensure housing stability by offering tailored services including temporary and permanent housing, food assistance, counseling and therapy, legal services, and youth programs.

With Housing Families’ continued growth, we now offer services in Malden, Everett, Revere, Chelsea, and Medford, where, since our inception in 1986, we’ve strengthened housing security for over 2,400 families and individuals.

We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

  • Respect – We treat people with dignity.
  • Caring – We show compassion and act thoughtfully.
  • Integrity – We adhere to high standards.
  • Growth – We foster innovation and continuous development.
  • Team Work – We collaborate and celebrate.

Our vision is further supported by our commitment to diversity, equity, inclusion, and belonging (DEIB). These are our beliefs to which we aspire to align our behaviors every day.

Role Purpose & Responsibilities


The Intensive Case Manager will report directly to the Associate Director, Individual Shelter & Mobile Supports and will be responsible for helping individuals experiencing homelessness develop housing strategies for obtaining permanent housing and connecting individuals to necessary supports to increase stability. This is done through building a relationship with residents, thoroughly assessing their strengths and barriers to obtaining housing, collaborating with each individual to minimize barriers to housing, searching for housing, and advocating for individuals. The case manager will play a key role in assisting the agency in meeting specific housing goals to satisfy our funding source requirements.


  • Develop relationships with individuals who are homeless and facing issues such as mental illness, substance abuse, physical disability, history of trauma and/or domestic violence, and poverty.
  • Tasks will include meeting weekly with each individual, completing thorough assessments, providing support and referrals as well as ensuring regular contact with other services providers.
  • Thoroughly assess individual’s strengths and barriers to obtaining permanent housing and develop a housing strategy that incorporates means of mitigating any barriers to permanent housing.
  • Partner with individuals to create, review, and enforce a Re-housing Plan that reflects the goals of the individual and funder, and that addresses each individual’s needs.
  • Assist individuals in completing housing applications and ensuring that all preferences and priorities are obtained.
  • Attend housing screenings and appeals with individuals, providing transportation when necessary.
  • Conduct routine unit inspections to ensure the property is being maintained.
  • Partake in rotating on-call requirements.
  • Complete all necessary paperwork and documentation needed to be in compliance with program requirements and state regulations.
  • Support agency by volunteering for agency events.
  • All other assigned duties as they arise.

Qualifications / Requirements


  • Bachelors’ degree in psychology, social work, public health, or related field preferred
  • Equivalent combination of formal education and related experience may be substituted for degree.
  • Prior experience working with low-income individuals and/or families required.
  • Proficiency with Microsoft Word and Excel.
  • Excellent communication and engagement skills.
  • Attention to detail and time management.

Eligibility Requirements

  • Must have reliable transportation and be willing to travel in the Greater Boston area and commute families to critical housing appointments when necessary
  • Must be willing to work 40 hours per week, and adapt schedule to meet the needs of individuals clients
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older

Desired Characteristics

Must be able to hear and incorporate feedback quickly; ability to empathically de-escalate emotional reactions; possess critical thinking, assessment, problem solving and negotiating skills; ability to remain calm and responsive during crisis. A positive, “can do” attitude is needed along with the ability to be flexible and adaptable to changes. Detailed, thoughtful, and thorough; compelling advocacy skills; ability to work with a diverse team and population.

Applications / Compensation

  • Interested candidates must submit a resume and cover letter to: tsoutherton@housingfamilies.org
  • Salary range is $45K-$50K/year plus excellent benefits. Starting salary commensurate with education and/or equivalent experience.