Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

• Respect – We treat people with dignity.
• Caring – We show compassion and act thoughtfully.
• Integrity – We adhere to high standards.
• Growth – We foster innovation and continuous development.
• Team Work – We collaborate and celebrate.

Role Purpose

The Direct Care staff will report to the Residential Supervisor and will ensure the shelter is welcoming and safe for volunteers and families in a manner that is consistent with Housing Families values.

Responsibilities

• Greet residents in a friendly, professional manner.
• Accept and organize donations, follow up appropriately.
• Communicate shelter rules to clients and enforce rules.
• Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff.
• Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
• Check to ensure clients have completed their chores, if not completed as scheduled, fill in as necessary and report to Case Managers.
• Attend and participate in staff meetings.
• Follow established procedures related to scheduling and staffing issues.
• Meet weekly with Supervisor and address any job related issues and receive feedback and support.
• Follow established procedures related to visitors.
• Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside).
• Address emergency situations (electrical outages, storms, violence) as necessary.
• Follow all agency and mandated guidelines related to security, safety and confidentiality.
• Review all log entries and new memos posted on a daily basis.
• Log all relevant information in the appropriate format in daily log.
• Submit accurate timesheets on a timely basis.
• Greet, assist, and orient volunteers.
• Perform other related duties as needed or as directed.

Basic Qualifications

• Demonstrated timely and consistent work history.
• Strong decision making and interpersonal skills.
• Ability to walk up and down stairs quickly in an emergency situation.
• Ability to maintain boundaries and confidentiality.
• Ability to communicate effectively in English both verbally and in writing.
• Ability to follow shelter guidelines on safety, handling emergencies, etc.

Eligibility Requirements

• Must be willing to work in Revere and Malden location.
• Must be able to work flexible schedule including nights and weekends.
• Must have unrestricted work authorization to work in the United States.
• Must be 18 years or older.
• Must have High school diploma or GED.

Interested candidates should send a cover letter and resume to hr@housingfamilies.org.

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

• Respect – We treat people with dignity.
• Caring – We show compassion and act thoughtfully.
• Integrity – We adhere to high standards.
• Growth – We foster innovation and continuous development.
• Team Work – We collaborate and celebrate.

Role Purpose

The Housing Program Manager will come on board ready to build a new team. They will provide supervision, support and training to new and existing housing staff. This position is responsible for facilitating team meetings to coordinate families’ services so that they may obtain permanent, stable housing with minimum shelter stay. The Housing Program Manager will work closely with the Case Manager Supervisor and will report directly to the Director of Housing and Advocacy.

Program- and Client-based Responsibilities:

• Participate in intra-agency meetings designed to address client/case management or staffing issues.
• Maintain copies of all incident reports given to residents and provide written warnings and terminations to residents as needed.
• Fill in for shifts and case managers as needed or as scheduled.
• Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
• Perform other related duties as needed or as directed.

Supervision- and Staff-based Responsibilities:

• Supervise all Case Managers, incorporating weekly supervision meetings, case record review, training/orientation, and performance oversight/evaluation.
• Supervise all Direct Care staff, incorporating regular supervision meetings, troubleshooting and informal spot checks, training/orientation and performance oversight/evaluation.
• Participate actively in hiring, training, supporting and promoting Case Managers and Direct Care staff.
• Work with other Program Manager to establish and revise as necessary monthly coverage schedules, ensuring that appropriate daytime and overnight staffing levels are maintained at all times.
• Monitor and approve schedules for case managers.
• Co-facilitate monthly Shelter-based staff meetings with Program Director.
• Meet with Director weekly and address staffing issues, supervisory issues and receive feedback and support.

Facilities/Maintenance- and Security-based Responsibilities:

• Conduct weekly inspections of all office space to ensure staff is completing required tasks.
• Conduct quarterly inspections of all units to ensure units are safe and properly maintained.
• Ensure unit turnover is completed efficiently and effectively (hiring cleaners, ensuring unit is appropriately furnished and passes inspections where required)
• Respond to maintenance issues by sending maintenance requests and following up as needed.
• Follow all agency and mandated guidelines related to security, safety and confidentiality.

Administrative/Managerial Responsibilities:

• Check and sign all staff timesheets to ensure staff is accurately compensated.
• Maintain accurate records for Case Management staff and Direct Care staff.
• Submit accurate timesheets on a timely basis

Volunteer-based Responsibilities:

• Serve as a liaison to Volunteer Agencies to ensure volunteer services are efficient and effective and the volunteers are supported.

Qualifications

• Strong supervisory skills. Positive “can do” attitude
• Demonstrated timely and consistent work history.
• Strong decision making and interpersonal skills.
• Ability to maintain boundaries and confidentiality.
• Ability to follow shelter guidelines on safety, handling emergencies, etc.

Eligibility Requirements

• Minimum Bachelor’s Degree
• Minimum 3 years supervisory experience
• Must be willing to work in Revere and Malden location
• Must be able to work flexible schedule including nights and weekends

Interested candidates should send a cover letter and resume to hr@housingfamilies.org.

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Teamwork:

• Respect – We treat people with dignity.
• Caring – We show compassion and act thoughtfully.
• Integrity – We adhere to high standards.
• Growth – We foster innovation and continuous development.
• Team Work – We collaborate and celebrate.

Reporting to the Financial Consultant and the CEO    

The purpose of this position is to process accounts payable, complete reconciliations, and other accounting operations tasks and to provide administrative support for the Executive Team

• • • Process accounts payable, including coding and inputting invoices, issuing checks and preparing checks for signature and mailing; ensuring compliance with policies.
    • Prepare billing, including support documents, and entry into financial software.
    • Processing bi-weekly payroll.
    • Scanning cash deposits and entering into financial software.
    • Assist with internal and external audits to ensure compliance
    • Coordinate monthly credit card process from data gathering through system processing.
    • Assist with obtaining of W-9s and processing/filing the year end 1099s.
    • Provide other assistance as needed by Finance Department.

Office and General Support

• • • Coverage for front office receptionist, including answering phone, receiving and directing visitors and distribute mail.

• • • High school diploma and three years administrative experience, or equivalent.
    • Excellent oral and written communication skills.
    • Experience with accounting / financial transaction processing.
    • Computer Skills: proficient with Microsoft Office, including Power Point, Excel and Word. Accounting software experience (e.g., QuickBooks, Intacct, Sage, etc.) experience strongly preferred.
    • Positive professional demeanor and ability to work in a fast-paced environment.
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Compensation for this position will be based on experience. This is a full time/non-exempt position at 40 hours per week.

Interested candidates please send a cover letter and resume to HR@housingfamilies.org.

Are you passionate about advocating for at-risk populations? Do you want to be a part of team dedicated to eradicating homelessness? Then Housing Families, Inc is the organization for you! We are hiring Housing Case Managers to assess, collaborate and advocate for our families with compassion, commitment and drive! We are looking for skilled, compassionate individuals who share in this vision and in our agency values of Respect, Caring, Integrity, Growth, and Teamwork! With you, we could be one step closer to fulfilling our vision of ensuring that every family has a quality, affordable place to call home!

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Teamwork:

• Respect – We treat people with dignity.
• Caring – We show compassion and act thoughtfully.
• Integrity – We adhere to high standards.
• Growth – We foster innovation and continuous development.
• Team Work – We collaborate and celebrate.

The Housing Case Manager will report directly to the Shelter Program Manager

The Housing Case Manager will be responsible for helping families experiencing homelessness, develop housing strategies for obtaining permanent housing and connecting families to necessary supports to increase stability. This is done through building a relationship with adult family members, thoroughly assessing their strengths and barriers to obtaining housing, collaborating with each family to minimize barriers to housing, searching for housing, and advocating for families. The case manager will play a key role in assisting the agency in meeting specific housing goals to satisfy our funding source requirements.

• • • Develop relationships with families who are homeless and facing issues such as mental illness, substance abuse, and physical disability, history of trauma and/or domestic violence, and poverty.
    • Tasks will include meeting weekly with each family, completing thorough assessments, providing support and referrals as well as ensuring regular contact with other services providers.
    • Thoroughly assess families’ strengths and barriers to obtaining permanent housing, and develop a housing strategy that incorporates means of mitigating any barriers to permanent housing.
    • Partner with families to create, review, and enforce a Re-housing Plan that reflects the goals of the family and funder, and that addresses each family member’s needs.
    • Assist families in completing housing applications and ensuring that all preferences and priorities are obtained.
    • Attend housing screenings and appeals with families, providing transportation when necessary.
    • Conduct weekly unit inspections to ensure the property is being maintained.
    • Partake in rotating on-call requirements.
    • Complete all necessary paperwork and documentation needed to be in compliance with program requirements and state regulations.
    • Support agency by volunteering for agency events.
    • All other assigned duties as they arise.

• • • Bachelors’ degree in psychology, social work, public health or related field preferred.
    • Equivalent combination of formal education and related experience may be substituted for degree.
    • Prior experience working with low-income individuals and/or families required.
    • Proficiency with Microsoft Word and Excel.
    • Excellent communication and engagement skills.
    • Attention to detail and time management.

Desired Attributes: Must be able to hear and incorporate feedback quickly; ability to empathically de-escalate emotional reactions; critical thinking, assessment, problem solving and negotiating skills; ability to remain calm and responsive during crisis. A positive, “can do” attitude is needed along with the ability to be flexible and adaptable to changes. Detailed, thoughtful, and thorough; compelling advocacy skills; ability to work with a diverse team and population;

• Eligibility Requirements:
  • Must have reliable transportation and be willing to travel in the Greater Boston area and commute families to critical housing appointments when necessary
  • Must be willing to work 40 hours per week, and adapt schedule to meet the needs of families
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older