Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness and to date has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Teamwork:

– Respect –     We treat people with dignity.

– Caring –       We show compassion and act thoughtfully.

– Integrity –    We adhere to high standards.

– Growth –     We foster innovation and continuous development.

– Teamwork-  We collaborate and celebrate.

Occupancy Specialist Duties:

• Attend CPO (Certified Professional of Occupancy) as well as other trainings related to this position and the agency.
• Complete annual recertification for current tenants and ensure compliance with various funding sources.
• Perform the screening process for new applicants when there is anticipated unit availability.

Database Management and Administrative Duties:

• Enter relevant information into a database to track subsidy and client rental payments.
• Run reports to determine late payments.
• Send late payment notices and Notices to Quit as well as determine payment plans with the assistance of the Property Manager.
• Meet with clients to explain rental arrears balances
• Maintain files according to funding source and agency policies.
• Communicate with the various funding sources for subsides such as the Continuum of Care.
• Assist with department audit prep.

Other anticipated duties include, but are not limited to:

• Attend court as needed.
• Communicate with the Property Director regarding maintenance issues.
• Perform unit inspections.
• Other duties assigned by the Property Manager.

• Previous experience with subsidized housing
• Previous administrative experience
• Preferred property management experience
• Preferred Certified Professional of Occupancy training
• Detail Oriented with the ability to multi-task.
• Open to and able to take direction and suggestions.

Candidates interested in this position should send a cover letter and resume to: hr@housingfamilies.org. Compensation is based on experience.

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

– Respect – We treat people with dignity.

– Caring – We show compassion and act thoughtfully.

– Integrity – We adhere to high standards.

– Growth – We foster innovation and continuous development.

– Team Work – We collaborate and celebrate.

Role Purpose

The Direct Care staff will report to the Residential Supervisor and will ensure the shelter is welcoming and safe for volunteers and families in a manner that is consistent with Housing Families values.

Responsibilities

• Greet residents in a friendly, professional manner.
• Accept and organize donations, follow up appropriately.
• Communicate shelter rules to clients and enforce rules.
• Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff.
• Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
• Check to ensure clients have completed their chores, if not completed as scheduled, fill in as necessary and report to Case Managers.
• Attend and participate in staff meetings.
• Follow established procedures related to scheduling and staffing issues.
• Meet weekly with Supervisor and address any job related issues and receive feedback and support.
• Follow established procedures related to visitors.
• Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside).
• Address emergency situations (electrical outages, storms, violence) as necessary.
• Follow all agency and mandated guidelines related to security, safety and confidentiality.
• Review all log entries and new memos posted on a daily basis.
• Log all relevant information in the appropriate format in daily log.
• Submit accurate timesheets on a timely basis.
• Greet, assist, and orient volunteers.
• Perform other related duties as needed or as directed.

Basic Qualifications

• Demonstrated timely and consistent work history.
• Strong decision making and interpersonal skills.
• Ability to walk up and down stairs quickly in an emergency situation.
• Ability to maintain boundaries and confidentiality.
• Ability to communicate effectively in English both verbally and in writing.
• Ability to follow shelter guidelines on safety, handling emergencies, etc.

Eligibility Requirements

• Must be willing to work in Revere and Malden location.
• Must be able to work flexible schedule including nights and weekends.
• Must have unrestricted work authorization to work in the United States.
• Must be 18 years or older.
• Must have High school diploma or GED.

Interested candidates should send a cover letter and resume to hr@housingfamilies.org.

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Teamwork:

– Respect –     We treat people with dignity.

– Caring –        We show compassion and act thoughtfully.

– Integrity –    We adhere to high standards.

– Growth –      We foster innovation and continuous development.

– Teamwork – We collaborate and celebrate.

Reporting to the Financial Consultant and the CEO    

The purpose of this position is to process accounts payable, complete reconciliations, and other accounting operations tasks and to provide administrative support for the Executive Team

• Process accounts payable, including coding and inputting invoices, issuing checks and preparing checks for signature and mailing; ensuring compliance with policies.
• Prepare billing, including support documents, and entry into financial software.
• Processing bi-weekly payroll.
• Scanning cash deposits and entering into financial software.
• Assist with internal and external audits to ensure compliance
• Coordinate monthly credit card process from data gathering through system processing.
• Assist with obtaining of W-9s and processing/filing the year end 1099s.
• Provide other assistance as needed by Finance Department.

Office and General Support

• Coverage for front office receptionist, including answering phone, receiving and directing visitors and distribute mail.

• High school diploma and three years administrative experience, or equivalent.
• Excellent oral and written communication skills.
• Experience with accounting / financial transaction processing.
• Computer Skills: proficient with Microsoft Office, including Power Point, Excel and Word. Accounting software experience (e.g., QuickBooks, Intacct, Sage, etc.) experience strongly preferred.
• Positive professional demeanor and ability to work in a fast-paced environment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Compensation for this position will be based on experience. This is a fulltime/non-exempt position at 40 hours per week.

Interested candidates please send a cover letter and resume to HR@housingfamilies.org.

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

• Respect – We treat people with dignity.
• Caring – We show compassion and act thoughtfully.
• Integrity – We adhere to high standards.
• Growth – We foster innovation and continuous development.
• Team Work – We collaborate and celebrate.

 Responsibilities:

• Conduct intakes for all clients requesting pro bono legal services.
• Be available during regular office hours for clients seeking legal help.
• Determine which clients require legal representation, either from in-house attorneys or from the external panel of volunteer attorneys, which can be assisted by an advocate, and which should be referred to other resources.
• Make appropriate referrals for residents seeking legal assistance.
• Provide advocacy to clients when appropriate.
• Maintain records of clients and work done on each case for monthly reporting.
• Work with attorneys to coordinate daily program activities.
• Help develop and maintain contact with community resources relevant to client needs.
• Abide by Agency confidentiality policies.
• Participate in and making him/herself available for other projects as determined by funding sources and the Coordinating Attorney.
• Collects and regularly enters all required client contact and information into files and program database.

 One year of experience performing similar, related duties. Bachelor’s degree preferred OR equivalent experience. Working knowledge of the impact of trauma and homelessness is preferred. Multi-lingual skills are a plus.

Eligibility Requirements

• Must be willing to work in Malden and surrounding areas.
• Must have unrestricted work authorization to work in the United States.
• Must be 18 years or older.

Desired Knowledge:

• Experience working with and understanding low-income populations.
• Detail oriented ability to be flexible and remain positive.
• Knowledge of relevant human services programs.
• Open to feedback with a desire and ability to learn and grow. Strong verbal and written communication.
• Ability to empathically de-escalate emotional reactions.
• Critical thinking, analytical, problem solving and negotiating skills. Ability to remain calm and responsive during crises.
• Ability to practice clear role boundaries and refer questions and concerns outside job scope to appropriate staff.

Candidates interested in this position should send a cover letter and resume to: hr@housingfamilies.org. Compensation is based on experience.