Job Title |
Housing Program Manager (Full Time) |
|
Contact |
Laura Hart, HR Administrator |
|
Reports to |
Director of Housing and Advocacy |
|
Division |
Shelter/EA |
Location |
Greater Boston Area |
|
WE WANT YOU TO JOIN OUR TEAM! |
Are you passionate about advocating for at-risk populations? Do you want to be a part of a team dedicated to eradicating homelessness? Then Housing Families, Inc is the organization for you!
We are looking for a highly motivated individual who likes creating systems, building teams, and has a passion for housing to grow our team of Housing Advocates. The Housing Team is responsible for assessing, collaborating and advocating for our families with compassion, commitment and drive! We are looking for skilled, compassionate individuals who share in this vision and in our agency values of Respect, Caring, Integrity, Growth, and Teamwork!
With you, we could be one step closer to fulfilling our vision of ensuring that every at-risk family has a quality, affordable place to call home!
MORE ABOUT HOUSING FAMILIES |
Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.
We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.
Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Teamwork:
- Respect – We treat people with dignity.
- Caring – We show compassion and act thoughtfully.
- Integrity – We adhere to high standards.
- Growth – We foster innovation and continuous development.
- Team Work – We collaborate and celebrate.
ROLE PURPOSE AND RESPONSIBILITIES: |
Role Purpose:
The Housing Program Manager will come on board ready to build a new team. They will provide supervision, support and training to new and existing housing staff. This position is responsible for facilitating team meetings to coordinate families’ services so that they may obtain permanent, stable housing with minimum shelter stay. The Housing Program Manager will work closely with the Case Manager Supervisor and will report directly to the Director of Housing and Advocacy.
Responsibilities:
- Provide supervision, support, and training to housing staff
- Hire, manage, motivate and lead a team of Housing Advocates and Housing Assistants in a manner consistent with agency values
- Guide Housing Advocates in developing housing strategies that best assist families in obtaining permanent, stable housing while minimizing families’ length of stay in shelter
- Assist housing staff with developing best advocacy strategies for housing appeals
- Provide guidance for housing advocates to develop assessment skills needed to determine families’ strengths and barriers to obtaining permanent housing.
- Attend off site trainings and incorporate newly learned information into team trainings
- Maintain client data- enter client data into ETO, prepare reports as required, revise and improve data collection forms, and provide administrative support to the Director as necessary.
- Hold families accountable to their DHCD re-housing plans
- Ability to provide emotional support and handle crisis situations as they arise.
- Ability to provide constructive feedback to support staff growth and development
QUALIFICATIONS / REQUIREMENTS: |
Qualifications:
Highly motivated and a positive attitude. Enjoy creating systems and building teams. Ability to be flexible and to hear and incorporate feedback quickly. Skilled at empathetically de-escalating emotional reactions. Critical thinking. Problem solving and negotiating skills. Ability to remain calm and responsive during crisis. Detail-oriented. Must have knowledge of state and federal housing programs and a passion for working with a diverse team and population. Proficiency with Microsoft Word and Excel. Bilingual highly preferred.
Applicants must have a minimum of a Bachelor degree with at least 1 year of supervisory or otherwise comparable experience and housing search experience. Must have exemplary written and verbal communication skills along with the ability read and comprehend housing regulations.
Eligibility Requirements:
- Must be willing to work the Greater Boston area
- Must be willing to work 8 hours/days, 40 hours per week
- Must have reliable transportation and be willing to travel in the Greater Boston area and transport families to critical housing appointments when necessary
- Must have unrestricted work authorization to work in the United States
- Must be 18 years or older
APPLICATIONS/COMPENSATION: |
- Interested candidate must submit a resume and cover letter to hr@housingfamilies.org
- Excellent benefits and salary. Starting salary commensurate with experience, language capacity, and education.