Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

– Respect – We treat people with dignity.

– Caring – We show compassion and act thoughtfully.

– Integrity – We adhere to high standards.

– Growth – We foster innovation and continuous development.

– Team Work – We collaborate and celebrate.

Role Purpose

The Direct Care staff will report to the Residential Supervisor and will ensure the shelter is welcoming and safe for volunteers and families in a manner that is consistent with Housing Families values.

Responsibilities

• Greet residents in a friendly, professional manner.
• Accept and organize donations, and fax In-Kind donation form to the Administrative office.
• Communicate shelter rules to clients and enforce rules as necessary.
• Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff.
• Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
• Check to ensure clients have completed their chores, if not completed as scheduled, fill in as necessary and report to Family Advocates.
• Attend and participate in staff meetings.
• Follow established procedures related to scheduling and staffing issues.
• Meet weekly with Supervisor and address any job related issues and receive feedback and support.
• Follow established procedures related to visitors.
• Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside)
• Address emergency situations (electrical outages, storms, violence) as necessary.
• Follow all agency and mandated guidelines related to security, safety and confidentiality.
• Review all log entries and new memos posted on a daily basis.
• Log all relevant information in the appropriate format in daily log.
• Submit accurate timesheets on a timely basis.
• Greet, assist, and orient volunteers.
• Perform other related duties as needed or as directed.

Basic Qualifications

• Demonstrated timely and consistent work history
• Ability to walk up and down stairs quickly in an emergency situation
• Ability to maintain boundaries and confidentiality
• Ability to communicate effectively in English both verbally and in writing.
• Ability to follow shelter guidelines on safety, handling emergencies, etc.

Eligibility Requirements

• Must be willing to work in Revere and Malden location
• Must be able to work: Sunday  8am – 4pm; Monday 4pm-12pm;  Tuesday 4pm – 12am;  Thursday 4p-12am Friday 4pm-12am
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Must have High school diploma or GED.

Someone who has a “can do” attitude with a flexible schedule who can fill cover shifts as needed. Someone who possesses a positive attitude that is non-judgmental yet clear about boundaries.

• Interested candidate must submit a resume and cover letter to kbaker@housingfamilies.org or fax to Karen Baker attention at 781-286-5470
• Rate of pay is $13.00/hour

Are you passionate about advocating for at-risk populations? Do you want to be a part of team dedicated to eradicating homelessness?  Then Housing Families, Inc is the organization for you!  We are hiring Housing Case Managers to assess, collaborate and advocate for our families with compassion, commitment and drive! We are looking for skilled, compassionate individuals who share in this vision and in our agency values of Respect, Caring, Integrity, Growth, and Teamwork!

With you, we could be one step closer to fulfilling our vision of ensuring that every family has a quality, affordable place to call home!

Role Purpose

The Housing Case Manager will report directly to the Shelter Program Manager and will be responsible for helping families experiencing homelessness develop housing strategies for obtaining permanent housing and connecting families to necessary supports to increase stability. This is done through building a relationship with adult family members, thoroughly assessing their strengths and barriers to obtaining housing, collaborating with each family to minimize barriers to housing, searching for housing, and advocating for families. The case manager will play a key role in assisting the agency in meeting specific housing goals to satisfy our funding source requirements.

Responsibilities

• Develop relationships with families who are homeless and facing issues such as mental illness, substance abuse, physical disability, history of trauma and/or domestic violence, and poverty.
• Tasks will include meeting weekly with each family, completing thorough assessments, providing support and referrals as well as ensuring regular contact with other services providers.
• Thoroughly assess families’ strengths and barriers to obtaining permanent housing, and develop a housing strategy that incorporates means of mitigating any barriers to permanent housing.
• Partner with families to create, review, and enforce a Re-housing Plan that reflects the goals of the family and funder, and that addresses each family member’s needs.
• Assist families in completing housing applications and ensuring that all preferences and priorities are obtained.
• Attend housing screenings and appeals with families, providing transportation when necessary.
• Conduct weekly unit inspections to ensure the property is being maintained.
• Partake in rotating on-call requirements.
• Complete all necessary paperwork and documentation needed to be in compliance with program requirements and state regulations.
• Support agency by volunteering for agency events.
• All other assigned duties as they arise.

Qualifications

Bachelors’ degree in psychology, social work, public health or related field preferred (or equivalent combination of formal education and related experience may be substituted for degree).

Prior experience working with low-income individuals and/or families required.

Must be able to hear and incorporate feedback quickly; ability to empathically de-escalate emotional reactions; critical thinking, assessment, problem solving and negotiating skills; ability to remain calm and responsive during crisis. A positive, “can do” attitude is needed along with the ability to be flexible and adaptable to changes. Detailed, thoughtful, and thorough; strong communication and engagement skills; compelling advocacy skills; attention to details and good time management; ability to work with a diverse team and population; proficiency with Microsoft Word and Excel

Eligibility Requirements

• Must have reliable transportation and be willing to travel in the Greater Boston area and commute families to critical housing appointments when necessary
• Must be willing to work 40 hours per week, and adapt schedule to meet the needs of families
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

• Interested candidate must submit a resume and cover letter to Sean Colman at scolman@housingfamilies.org.
• Excellent benefits and salary. Starting salary commensurate with experience, language capacity, and education.

Are you passionate about advocating for at-risk populations? Do you want to be a part of team dedicated to eradicating homelessness?  Then Housing Families, Inc is the organization for you!  We are hiring Housing Case Managers to assess, collaborate and advocate for our families with compassion, commitment and drive! We are looking for skilled, compassionate individuals who share in this vision and in our agency values of Respect, Caring, Integrity, Growth, and Teamwork!

With you, we could be one step closer to fulfilling our vision of ensuring that every family has a quality, affordable place to call home!

Role Purpose

The Housing Case Manager will report directly to the Shelter Program Manager and will be responsible for helping families experiencing homelessness develop housing strategies for obtaining permanent housing and connecting families to necessary supports to increase stability. This is done through building a relationship with adult family members, thoroughly assessing their strengths and barriers to obtaining housing, collaborating with each family to minimize barriers to housing, searching for housing, and advocating for families. The case manager will play a key role in assisting the agency in meeting specific housing goals to satisfy our funding source requirements.

Responsibilities

• Develop relationships with families who are homeless and facing issues such as mental illness, substance abuse, physical disability, history of trauma and/or domestic violence, and poverty.
• Tasks will include meeting weekly with each family, completing thorough assessments, providing support and referrals as well as ensuring regular contact with other services providers.
• Thoroughly assess families’ strengths and barriers to obtaining permanent housing, and develop a housing strategy that incorporates means of mitigating any barriers to permanent housing.
• Partner with families to create, review, and enforce a Re-housing Plan that reflects the goals of the family and funder, and that addresses each family member’s needs.
• Assist families in completing housing applications and ensuring that all preferences and priorities are obtained.
• Attend housing screenings and appeals with families, providing transportation when necessary.
• Conduct weekly unit inspections to ensure the property is being maintained.
• Partake in rotating on-call requirements.
• Complete all necessary paperwork and documentation needed to be in compliance with program requirements and state regulations.
• Support agency by volunteering for agency events.
• All other assigned duties as they arise.

Qualifications

Bachelors’ degree in psychology, social work, public health or related field preferred (or equivalent combination of formal education and related experience may be substituted for degree).

Prior experience working with low-income individuals and/or families required.

Must be able to hear and incorporate feedback quickly; ability to empathically de-escalate emotional reactions; critical thinking, assessment, problem solving and negotiating skills; ability to remain calm and responsive during crisis. A positive, “can do” attitude is needed along with the ability to be flexible and adaptable to changes. Detailed, thoughtful, and thorough; strong communication and engagement skills; compelling advocacy skills; attention to details and good time management; ability to work with a diverse team and population; proficiency with Microsoft Word and Excel

Eligibility Requirements

• Must have reliable transportation and be willing to travel in the Greater Boston area and commute families to critical housing appointments when necessary
• Must be willing to work 40 hours per week, and adapt schedule to meet the needs of families
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

• Interested candidate must submit a resume and cover letter to Seana Colman at scolman@housingfamilies.org.
• Excellent benefits and salary. Starting salary commensurate with experience, language capacity, and education.