Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

• Respect – We treat people with dignity.
• Caring – We show compassion and act thoughtfully.
• Integrity – We adhere to high standards.
• Growth – We foster innovation and continuous development.
• Team Work – We collaborate and celebrate.

Role Purpose

The Direct Care staff will report to the Residential Supervisor and will ensure the shelter is welcoming and safe for volunteers and families in a manner that is consistent with Housing Families values.

Responsibilities

• Greet residents in a friendly, professional manner.
• Accept and organize donations, follow up appropriately.
• Communicate shelter rules to clients and enforce rules.
• Respond to questions and concerns from residents in a professional manner and refer complaints to the appropriate staff.
• Report any breach of policy or procedure immediately to your supervisor or the Shelter Director.
• Check to ensure clients have completed their chores, if not completed as scheduled, fill in as necessary and report to Case Managers.
• Attend and participate in staff meetings.
• Follow established procedures related to scheduling and staffing issues.
• Meet weekly with Supervisor and address any job related issues and receive feedback and support.
• Follow established procedures related to visitors.
• Maintain all public areas (offices, stairs, hallways, etc.) in a clean orderly manner (including outside).
• Address emergency situations (electrical outages, storms, violence) as necessary.
• Follow all agency and mandated guidelines related to security, safety and confidentiality.
• Review all log entries and new memos posted on a daily basis.
• Log all relevant information in the appropriate format in daily log.
• Submit accurate timesheets on a timely basis.
• Greet, assist, and orient volunteers.
• Perform other related duties as needed or as directed.

Basic Qualifications

• Demonstrated timely and consistent work history.
• Strong decision making and interpersonal skills.
• Ability to walk up and down stairs quickly in an emergency situation.
• Ability to maintain boundaries and confidentiality.
• Ability to communicate effectively in English both verbally and in writing.
• Ability to follow shelter guidelines on safety, handling emergencies, etc.

Eligibility Requirements

• Must be willing to work in Revere and Malden location.
• Must be able to work flexible schedule including nights and weekends.
• Must have unrestricted work authorization to work in the United States.
• Must be 18 years or older.
• Must have High school diploma or GED.

Interested candidates should send a cover letter and resume to hr@housingfamilies.org.

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Team Work:

• Respect – We treat people with dignity.
• Caring – We show compassion and act thoughtfully.
• Integrity – We adhere to high standards.
• Growth – We foster innovation and continuous development.
• Team Work – We collaborate and celebrate.

Role Purpose

The full-time Janitor/Maintenance Technician, (M-F 9-5pm) reports directly to the Maintenance Superintendent. Under the supervision of the Maintenance Superintendent, provides preventive and ongoing maintenance services for 170 units located in scattered locations throughout Malden, Medford, Everett, and Revere. Does general repairs such as patching walls, painting, hanging shelves, landscaping, grounds cleaning and makes repairs and inspections of equipment.

Skills Needed:

• Ability to perform various maintenance and clean-up task as needed
• Ability to interact professionally with people of diverse backgrounds
• Good verbal communication skills; second language abilities a plus!
• Strong customer service presentation
• Ability to access a car and have a valid drivers license.
• Ability to manage and complete tasks on a timely manner as scheduled
• Ability to communicate effectively over the phone and in writing as needed
• Ability to maintain a positive work environment
• Ability to remain calm and professional
• Ability to work independently and as a team player
• Ability to maintain strict professional relationship with residents
• Ability to plan, organize and think independently; must be detail oriented
• Ability to follow guidelines on confidentiality, safety, handling emergencies, etc.
• Have familiarity with neighborhoods in the greater Malden area

Responsibilities:

• Participates in the On-Call rotation
• Meet with supervisor weekly to review work orders, identify issues and concerns, and receive feedback and support.
• Participate in intra-agency meetings as needed
• Work with staff and residents to ensure that units and each facility is maintained in a clean, safe and attractive manner.
• Follow all agency and mandated guidelines related to security, safety and confidentiality
• Perform other related duties as needed or as directed.
• Responsible for unit turnovers as directed by supervisor (i.e. scheduling maintenance, conducting and scheduling inspection)

Position Requirements

• Minimum of 2 years previous experience in property management janitorial, maintenance, or related field
• No specific level of education is required. However, for safety and productivity reasons the position requires the ability to read and write English.
• The ability to accurately perform basic mathematical functions.
• Must be able to diagnose problems with and repair the following:
• Major appliances
• HVAC
• Basic intermediate plumbing
• Basic intermediate electrical (when no license required)
• Sheetrock
• General carpentry
• General hardware repairs/installation
• Roofs and gutters
• Painting
• Landscaping
• Foundation/sidewalk repairs
• Ice/snow removal

Interested candidates should send a cover letter and resume to hr@housingfamilies.org

Are you passionate about advocating for at-risk populations? Do you want to be a part of team dedicated to eradicating homelessness? Then Housing Families, Inc is the organization for you! We are hiring Housing Case Managers to assess, collaborate and advocate for our families with compassion, commitment and drive! We are looking for skilled, compassionate individuals who share in this vision and in our agency values of Respect, Caring, Integrity, Growth, and Teamwork! With you, we could be one step closer to fulfilling our vision of ensuring that every family has a quality, affordable place to call home!

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Teamwork:

• Respect – We treat people with dignity.
• Caring – We show compassion and act thoughtfully.
• Integrity – We adhere to high standards.
• Growth – We foster innovation and continuous development.
• Team Work – We collaborate and celebrate.

The Housing Case Manager will report directly to the Shelter Program Manager

The Housing Case Manager will be responsible for helping families experiencing homelessness, develop housing strategies for obtaining permanent housing and connecting families to necessary supports to increase stability. This is done through building a relationship with adult family members, thoroughly assessing their strengths and barriers to obtaining housing, collaborating with each family to minimize barriers to housing, searching for housing, and advocating for families. The case manager will play a key role in assisting the agency in meeting specific housing goals to satisfy our funding source requirements.

• • • Develop relationships with families who are homeless and facing issues such as mental illness, substance abuse, and physical disability, history of trauma and/or domestic violence, and poverty.
    • Tasks will include meeting weekly with each family, completing thorough assessments, providing support and referrals as well as ensuring regular contact with other services providers.
    • Thoroughly assess families’ strengths and barriers to obtaining permanent housing, and develop a housing strategy that incorporates means of mitigating any barriers to permanent housing.
    • Partner with families to create, review, and enforce a Re-housing Plan that reflects the goals of the family and funder, and that addresses each family member’s needs.
    • Assist families in completing housing applications and ensuring that all preferences and priorities are obtained.
    • Attend housing screenings and appeals with families, providing transportation when necessary.
    • Conduct weekly unit inspections to ensure the property is being maintained.
    • Partake in rotating on-call requirements.
    • Complete all necessary paperwork and documentation needed to be in compliance with program requirements and state regulations.
    • Support agency by volunteering for agency events.
    • All other assigned duties as they arise.

• • • Bachelors’ degree in psychology, social work, public health or related field preferred.
    • Equivalent combination of formal education and related experience may be substituted for degree.
    • Prior experience working with low-income individuals and/or families required.
    • Proficiency with Microsoft Word and Excel.
    • Excellent communication and engagement skills.
    • Attention to detail and time management.

Desired Attributes: Must be able to hear and incorporate feedback quickly; ability to empathically de-escalate emotional reactions; critical thinking, assessment, problem solving and negotiating skills; ability to remain calm and responsive during crisis. A positive, “can do” attitude is needed along with the ability to be flexible and adaptable to changes. Detailed, thoughtful, and thorough; compelling advocacy skills; ability to work with a diverse team and population;

• Eligibility Requirements:
  • Must have reliable transportation and be willing to travel in the Greater Boston area and commute families to critical housing appointments when necessary
  • Must be willing to work 40 hours per week, and adapt schedule to meet the needs of families
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older

Are you passionate about advocating for at-risk populations? Do you want to be a part of a team dedicated to eradicating homelessness? Then Housing Families, Inc is the organization for you!

We are looking for a highly motivated individual who likes creating systems, building teams, and has a passion for housing to grow our team of Housing Advocates. The Housing Team is responsible for assessing, collaborating and advocating for our families with compassion, commitment and drive! We are looking for skilled, compassionate individuals who share in this vision and in our agency values of Respect, Caring, Integrity, Growth, and Teamwork!

With you, we could be one step closer to fulfilling our vision of ensuring that every at-risk family has a quality, affordable place to call home!

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Our vision is a world in which everybody has a place to call home. We are looking for those who share in this vision and for skilled, compassionate individuals who share in our agency values of Respect, Caring, Integrity, Growth, and Teamwork:

• Respect – We treat people with dignity.
• Caring – We show compassion and act thoughtfully.
• Integrity – We adhere to high standards.
• Growth – We foster innovation and continuous development.
• Team Work – We collaborate and celebrate.

Role Purpose:

The Housing Program Manager will come on board ready to build a new team. They will provide supervision, support and training to new and existing housing staff. This position is responsible for facilitating team meetings to coordinate families’ services so that they may obtain permanent, stable housing with minimum shelter stay. The Housing Program Manager will work closely with the Case Manager Supervisor and will report directly to the Director of Housing and Advocacy.

Responsibilities:

• Provide supervision, support, and training to housing staff
• Hire, manage, motivate and lead a team of Housing Advocates and Housing Assistants in a manner consistent with agency values
• Guide Housing Advocates in developing housing strategies that best assist families in obtaining permanent, stable housing while minimizing families’ length of stay in shelter
• Assist housing staff with developing best advocacy strategies for housing appeals
• Provide guidance for housing advocates to develop assessment skills needed to determine families’ strengths and barriers to obtaining permanent housing.
• Attend off site trainings and incorporate newly learned information into team trainings
• Maintain client data- enter client data into ETO, prepare reports as required, revise and improve data collection forms, and provide administrative support to the Director as necessary.
• Hold families accountable to their DHCD re-housing plans
• Ability to provide emotional support and handle crisis situations as they arise.
• Ability to provide constructive feedback to support staff growth and development

Qualifications:

Highly motivated and a positive attitude. Enjoy creating systems and building teams. Ability to be flexible and to hear and incorporate feedback quickly. Skilled at empathetically de-escalating emotional reactions. Critical thinking. Problem solving and negotiating skills. Ability to remain calm and responsive during crisis. Detail-oriented. Must have knowledge of state and federal housing programs and a passion for working with a diverse team and population. Proficiency with Microsoft Word and Excel. Bilingual highly preferred.

Applicants must have a minimum of a Bachelor degree with at least 1 year of supervisory or otherwise comparable experience and housing search experience. Must have exemplary written and verbal communication skills along with the ability read and comprehend housing regulations.

Eligibility Requirements:

• Must be willing to work the Greater Boston area
• Must be willing to work 8 hours/days, 40 hours per week
• Must have reliable transportation and be willing to travel in the Greater Boston area and transport families to critical housing appointments when necessary
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

• Interested candidate must submit a resume and cover letter to hr@housingfamilies.org
• Excellent benefits and salary. Starting salary commensurate with experience, language capacity, and education.

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Role Purpose:

The Eviction Prevention Specialist reports to the Program Manager and its purpose is to provide assistance to families at risk of homelessness and families living in Housing Families properties to help them maintain stable, permanent tenancies that are safe and affordable. This is done through building relationships with each member of the family, assessing their needs, and providing each with resources to help increase their earning power, stability, and overall well-being. Strategizing and collaborating within the community is also a critical component.

Responsibilities

• Meet with each family both in office and in their home to engage, assess, support and advocate for their individual needs. (Flexible/possible zoom meetings)
• Collaborate with landlords to ensure we understand all perspectives of their tenancies.
• Complete all necessary paperwork and documentation needed to comply with program requirements and state regulations.
• Make referrals to community resources that will help to build the families’ networks of support.
• Attend all intra agency meetings on time and actively participate in creating positive and productive meetings. Actively participate in all special events for families (i.e. Legislative Breakfast, Holidays, etc.).
• Collaborate with a wide variety of community members and providers.
• Perform other related duties as needed or directed.

Qualifications:

Must have at minimum a Bachelor Degree and 1 year of experience working in the human services field directly with clients. It is preferred to have working knowledge of the impact of trauma, homelessness, Motivational Interviewing, and case management.

Eligibility Requirements:

• Must submit a cover letter and resume to hr@housingfamilies.org.
• Must be willing to work in Malden and have reliable transportation that can be used to get between HFI locations, court and other work related places.
• Must be willing to work 9am – 5pm Monday through Friday with some flexibility needed for crisis.
• Willingness to work a partial remote schedule during the Pandemic.
• Speak and understand Haitian Creole language.
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

• Interested candidate must submit a resume and cover letter to hr@housingfamilies.org

Housing Families Inc., founded in 1986 by community members concerned about the growing crisis of homelessness, has helped more than 2,400 families make the transition out of homelessness to successfully retain permanent housing. Today, Housing Families is one of the largest and most capable providers of shelter and affordable rental housing in Massachusetts.

We provide safe, temporary shelter and quality affordable housing to homeless and at-risk families. We offer individualized supportive services to enrich children’s lives, nurture the potential of each family member, and help families maintain permanent housing.

Responsibilities

• Conduct intakes for all clients requesting pro bono legal services.
• Be available during regular office hours for clients seeking legal help.
• Determine which clients require legal representation, either from in-house attorneys or from the external panel of volunteer attorneys, which can be assisted by an advocate, and which should be referred to other resources.
• Make appropriate referrals for residents seeking legal assistance.
• Provide advocacy to clients when appropriate.
• Maintain records of clients and work done on each case for monthly reporting.
• Work with attorneys to coordinate daily program activities.
• Help develop and maintain contact with community resources relevant to client needs.
• Abide by Agency confidentiality policies.
• Participate in and making him/herself available for other projects as determined by funding sources and the Coordinating Attorney.
• Collect and regularly enter all required client contact and information into files and program database.

Minimum Qualifications:

• One year of experience performing similar, related duties.
• Bachelor’s degree OR equivalent experience.
• Working knowledge of the impact of trauma and homelessness is preferred.
• Must be willing to work in Malden and surrounding areas.
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Must have reliable transportation

Desired Knowledge:

• Bilingual candidates strongly encouraged to apply.
• Experience working with and understanding low-income populations.
• Detail oriented ability to be flexible and remain positive.
• Knowledge of relevant human services programs.
• Open to feedback with a desire and ability to learn and grow. Strong verbal and written communication.
• Ability to empathically de-escalate emotional reactions.
• Critical thinking, analytical, problem solving and negotiating skills. Ability to remain calm and responsive during crises.
• Ability to practice clear role boundaries and refer questions and concerns outside job scope to appropriate staff.

Candidates interested in this position should send a cover letter and resume to  hr@housingfamilies.org. Compensation is based on experience.